Privacy Policy
At Tropical Mall, we respect your privacy and are committed to protecting the personal data of our visitors, tenants, and website users. This policy outlines our practices regarding data collection and usage in accordance with the laws of the Federal Democratic Republic of Ethiopia.
1. Data We Collect
In order to provide a world-class shopping and entertainment experience, we collect information through several channels:
- Digital Interaction: Your name, email address, and phone number when you subscribe to our newsletter or use our website contact forms.
- Guest Wi-Fi: Data regarding device identifiers and connection times when you utilize the complimentary Tropical Mall Wi-Fi.
- CCTV Surveillance: Image and video footage captured by our 24/7 security cameras located throughout the mall's public areas and parking facilities.
2. How We Use Your Information
- To ensure the safety and security of all patrons through monitoring and crime prevention.
- To manage mall operations and improve visitor flow.
- To send promotional updates and event invitations (only with your explicit consent).
- To respond to customer service inquiries or feedback.
Important Security Notice: CCTV footage is retained for a limited period and is only accessed by authorized security personnel. It may be shared with law enforcement if required by a legal warrant or for public safety investigations.
3. Data Sharing & Storage
Tropical Mall does not sell or rent your personal information to third parties. We only share data with authorized service providers who help us operate the mall and website under strict confidentiality agreements.